So I'm running Lookout on my laptop, I can't get it to appear in the tool bar. Works like a champ on all my other machines. In resolving this one, you know what I find? A new place in Outlook (very uncomon for me to find a new place in Outlook) that disables "items".
Once an item gets into this list, Outlook owns you, the item will never appear, no matter how many re-installs of the app you do.
Check your list:
- In Outlook go to Help, About Microsoft Office Outlook
- Click on the button Disabled items at the very bottom of the page
- Is that plug-in you can't get loaded in the list?, Remove it from the Remove list
Now we're back in business, and in my case, full text search.